Partner Testimonials
A Few Words Shared by Our Valued Partners
“I have been an owner, operator and developer in the self-storage business since 1985. During that time, I have been fortunate to have a ringside seat to the amazing growth and transformation of this industry including the evolution of self-storage management companies. My partners and I continue to maintain a portfolio of properties in Washington, Oregon, and California, all of which are managed by West Coast Self-Storage. We became a client of West Coast over 17 years ago shortly after the team of Jim, Mike, John and Steve launched their new venture. Since that time, they have built an amazing company and an impressive array of clients. Unlike the large national chains, West Coast continues to maintain the personalized focus and attention to detail each store needs and deserves. Our store operating results speak for themselves; consistently outperforming industry and market averages. We greatly value our partnership with West Coast and the positive impact they have made on our investments.”
Dave Grant
Catalyst Storage Investors
“In 2017, when we were looking for a third party management company, we chose West Coast Self Storage because our values aligned. As a storage facility owner, partnering with WCSS has been one of the best decisions I’ve made for my business. Their commitment to excellence and customer service is second to none.
From day one, they have demonstrated professionalism, expertise, and a genuine passion for helping clients. Their attention to detail and proactive approach to management ensures that operations run smoothly, making my job as a facility owner significantly easier. It’s reassuring to know that my business is in capable hands.
The fee that is charged for the management services is partly compensated for in terms of increased efficiency, growth and reduced expenses due to economies of scale. For any fellow storage facility owners looking for a management company that prioritizes efficiency, integrity, and great service, I highly recommend West Coast Self Storage.”
Kees Koster – Owner
Broadmoor Storage Solutions – Pasco, WA
“Marymoor Self Storage was West Coast’s first customer. West Coast has been managing our property for almost 20 years and I can’t say enough positive things about what they bring to the table. As an Executive Vice President, working for Public Storage for 23 years, running the acquisition department as well as the real estate department, I clearly understood what management was all about. When I left Public Storage, I started developing facilities myself. I had no interest in managing them, so I looked hard for a company I could trust. Being able to trust your management company is paramount to being successful.
Not only is West Coast extremely trustworthy, they are very professional in their approach to the business, and are hands on in their approach to their employees. They care and I have seen them go out of their way for their employees. When I developed Marymoor, we were surrounded by Shurgard and Public Storage. Both of whom had a reputation for being at the top of the market in terms of rental rates. Once PS bought Shurgard I was knee deep in PS facilities. West Coast has outperformed everyone in my market hands down. We have always maintained higher rents and occupancy than all my competitors. Quite frankly, I couldn’t believe we were getting the rates we were getting because PS was well below ours.
Working for PS all those years, I was keenly aware of their philosophy. Over time I have come to understand it is West Coast’s commitment to “being the best”, going the extra mile, teaching our onsite managers how to close the deal and how not to lose a potential customer. Our project is 20 years old and looks great, because West Coast always keeps us relevant and keeps our capital expenditures on time. We as owners owe a great deal to John and Mike. I admit I was skeptical starting out. Being their first customer, I was watching closely.
Simply put their team is amazing. One of the best decisions we made was hiring West Coast to manage our facility. Over time they began developing their own facilities as well as doing third party managing. I believe that helps in their approach to the business, being an owner helps to stay abreast of an owner’s perspective. I would recommend them without hesitation.”
David Ristig – Owner
Marymoor Self Storage – Redmond, WA
“My partner and I built, rebuilt and managed our facilities for over 25 years and reached a point in our careers that employment of a third-party management firm was appropriate. We researched and interviewed the best third-party management firms and could not be more pleased with our selection of West Coast Self-Storage two years ago.
West Coast Self Storage is managing our 8 storage properties. Their expertise, professionalism, and attention to detail have truly exceeded our expectations. From optimizing occupancy rates to ensuring seamless day-to-day operations, they have consistently delivered outstanding results.
Their proactive approach to maintenance, customer service, and revenue management has significantly improved our properties’ performance. We’ve seen increased tenant satisfaction, improved efficiency, and stronger financial returns under their management.
The team at West Coast Self-Storage is responsive, knowledgeable, and dedicated to maximizing the value of our investments. We highly recommend their property management services to any storage property owner looking for a reliable and results-driven management partner.”
Glen Aronson & Rick Lennon – Owners
Iron Gate Storage
Vancouver & Washougal, WA
Beaverton, OR
“John is always engaged in our projects, Hard to find that attention these days, but John and the West Coast Self-Storage team display it every day. In the 14 years I have worked with John and his team, we have always worked to the mutual goal of good site management and excellent fiscal management. When it is time to meet face to face John is always ready to call the meeting and share how his vision is for our properties. A true team player.”
Jeff Powell – Owner
College Point Storage, Lacey Self Storage – Lacey, WA
“Our partnership with West Coast Self Storage spans over a decade, and they’ve been nothing short of exceptional. Their unwavering dedication, expertise, and collaborative approach have made them a trusted and invaluable partner in our success.”
Roger Wright – Managing Director
Northwest Building LLC
“Partnering with West Coast Self-Storage has been a fantastic decision. Their team is knowledgeable, professional, and truly understands what it takes to operate a successful self-storage business. From day one, they provided excellent input during the development and design phase of our facility, helping us make smart decisions that added long-term value. They’ve brought structure, strong operational systems, and consistent results to our property. What I appreciate most is their transparency and communication—they treat our investment like it’s their own. I wouldn’t hesitate to recommend them to any property owner looking for expert management and peace of mind.”
Tim Martin – Owner
Diamond RV & Heated Storage – Elma, WA
“When working with West Coast Self-Storage, you feel like they are a partner in your business, looking out for your best interest. Our experience with the entire West Coast Self-Storage Team has been far superior to any other Self Storage operator we have worked with. Their staff is professional, organized, very timely with reporting and addressing any issues that come up. They work hard during lease up to make sure your project get leased up as quickly as possible and at the highest market rates.”
Dave Kessler – Owner
West Coast Self-Storage – Spanaway, WA
“Our storage portfolio includes facilities in seven states and over the years we have worked with most of the major national management firms. None of them come close to the professional standards of West Coast Self-storage. Their experience, accessibility, financial reporting, staffing standards, working knowledge and insights on local industry trends is a service that consistently maximizes our profits without operational headaches. If WCSS were operating in the regions where we have our other holdings we would certainly have them on the job.”
Mark Wintz – Owner
West Coast Self-Storage – Bellevue, WA
“West Coast Self Storage has been operating my self-storage sites for well over 10 years. The team at WCSS is 2nd to none. They truly make owning self-storage an enjoyable experience. WCSS management team’s focus on tenant retention, clean and quality facilities, and bottom-line results sets them apart from other operators in the industry. I look forward to many more years having West Coast Self Storage as an integral part of my team.”
Camron McKinley – Owner
Armor Storage – Lacey, Olympia, Port Angeles, WA
“As a 40 year full service design-build contractor, developer and owner specializing solely in award winning Class A self-storage facilities throughout California, Oregon, Nevada, Arizona and Washington, I have gotten to know nearly every major company specializing in self-storage management. I can attest to the fact that when I was looking for a management company that reflected my commitment to quality, timeliness, honesty and professionalism, I chose West Coast Self-Storage (WCSS).
As I develop new facilities, we bring WCSS on board early and with full confidence in order to minimize our lease-up time and maximize our success. Simply stated, they have the company, philosophy and team to fill my facilities, to manage them wisely and economically, and to keep them full thru good as well as challenging times. I can say without reservation that West Coast Self-Storage has set the bar very, very high!”
Glenn “Rick” McClish – President
Rose City Self Storage & Wine Vaults – Portland, OR
“In the spring of 2007, after completing construction of my new 500 space site, I faced the choice of self managing or engaging third party professionals. After initially deciding to self-manage the store, I reflected on my personal goals and skills and determined that the challenge of opening/operating a new facility was not what I wanted to do.
After comparing all of the management companies out there, I partnered with West Coast Self Storage to run my operation. In spite of the 2007 economic downturn that was affecting the industry, they met goals and successfully brought the facility to stabilization. This gave me the confidence to phase in additional units in 2012.
John Eisenbarth and his team have performed with professionalism and enthusiastically taken my operation to industry leading performance levels.
Other management companies have a one size fits all approach to operations. West Coast has encouraged me to stay engaged while listening to my ideas and concerns while we have jointly developed innovative solutions.
I unequivocally recommend West Coast Self Storage for third party management; I have never regretted my decision.”
Jeff Jensen – Owner/Developer
North Plains RV & Self Storage – North Plains, OR
“Upon hiring John and Mike of West Coast Self-Storage, my sleepless nights went away. I knew our facility was in the best hands possible. I believed that if our facility didn´t fill up quickly with them, then it wouldn´t have filled up with anyone.
West Coast Self Storage brought experience and professionalism to our facility. Our curb appeal has never looked better. The retail sales took off once West Coast took on our facility. No one was happier than I was to hand the baton over to West Coast Self Storage. I highly recommend them for any of your storage management or consulting needs.”
Stephanie Southwick – President
Marymoor Self Storage – Redmond, WA
“West Coast Self-Storage is the best management team we’ve had. Revenue growth has been consistent and expenses remain low. They have added new products and provided valuable advice and assistance with our expansion plans. Highly recommended!”
Scott Ballinger – Owner
Smokey Point Self Storage – Marysville, WA
“The West Coast Self-Storage team has been managing my facilities since 2007. I have enjoyed our strong relationship and the professionalism they bring to the table. The attention to details in the operational side as well as the accounting side is impeccable. I would recommend their services to any organization seeking to have a top level management team with total peace of mind.”
Saeed Abtahi – Owner
Sound Storage – Lynnwood & Mill Creek, WA
“We recently turned the management of our self-storage facility over to West Coast Self-Storage and we could not be more pleased. They produced positive results the very first month, and have continued to do so every month thereafter. The WCSS management team along with the well trained and professional employees they have placed in our facility have instituted new procedures and revenue streams that have significantly increased both our occupancy rate and our bottom line. We would certainly recommend West Coast Self-Storage to any facility owner.”
Jim Kiloran – Owner
Have More Questions? Let’s Talk!
If you have additional questions or want to explore how West Coast Self-Storage can help your facility succeed, contact us today!